Terms of Service

Effective Date: October 7, 2026 Location: Iowa, United States

Welcome to our website. These Terms of Service ("Terms") govern your use of our website, including our e-commerce store and our blog page (collectively, the "Service"). The Service is operated by our independent wood crafts business based in Iowa, USA.

By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the website or use our services.

1. Overview and Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. Our website is designed to showcase informational blog content and offer custom or pre-made physical wood crafts for sale.

2. Products, Custom Orders, and Pricing

• Handmade Variations: You acknowledge that our products are handmade wood crafts. Due to the natural characteristics of wood, variations in grain, color, knots, texture, and final dimensions are normal and are not considered manufacturing defects.

• Pricing and Corrections: All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed and your payment processed. If your payment has been processed, we will promptly issue a refund.

• Sales Tax: Orders shipped to destinations within the State of Iowa are subject to applicable Iowa state and local sales taxes.

3. Purchases and Payment Processing

When you make a purchase on our website, you will be using a third-party payment processor, Square, that collects your payment information and processes your payment. We are not responsible for the collection, use, sharing, or security of your billing information by Square. You represent and warrant that you have the legal right to use the payment method you provide, and that the information you supply to us and to Square is true, correct, and complete.

4. Cancellation Policy

We offer cancellations on standard, non-custom orders, so long as your request reaches us before your order ships. Contact us to cancel. We reserve the right to cancel your order for any reason, at our sole discretion, including fraud, inaccuracies, or unavailability of the item purchased. We will notify you promptly if we cancel your purchase, and you will receive a full refund of the purchase price paid.

5. Deposits

Custom orders placed through our Design Your Own tool require a 50% deposit at the time of order to begin work, with the remaining balance due before the piece ships. If you cancel before work on your piece has begun, your deposit is refunded in full. Once work has begun, your order is treated as a custom order under the final sale terms in our Return and Refund Policy, and the deposit becomes non-refundable. If we cancel your order for any reason, your deposit is refunded in full.

6. Orders and Billing

• Right to Refuse Service: We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

• Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

7. Shipping and Risk of Loss

• Shipping Policy: All physical items purchased from our website are made pursuant to a shipment contract.

• Risk of Loss: This means that the risk of loss and title for such items pass to you upon our delivery of the items to the shipping carrier. We are not responsible for delivery delays or transit damages caused by third-party carriers.

8. Blog Content and Intellectual Property

• Informational Purposes Only: The content published on our blog page is for general informational and inspirational purposes only. While we share woodworking insights, project tips, or stories, it does not constitute professional advice or structural engineering guidance.

• Ownership: All content on this website, including blog articles, photography, product designs, text, graphics, logos, and digital assets, is our intellectual property and is protected by United States copyright laws. You may not copy, reproduce, distribute, or exploit any content without our explicit written permission.

9. Prohibited Uses and No User-Generated Content

• No User Submissions: Our site does not host user-generated content, public comment sections, forums, or user uploads. You may not attempt to inject code, post content, or modify the layout of the website.

• General Restrictions: You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights; (e) to transmit viruses or any other type of malicious code; (f) to scrape or crawl the website for data collection; (g) to use any robot, spider, or other automated means to access the site; or (h) to attempt a denial-of-service attack or otherwise interfere with the proper working of the site.

10. Intellectual Property and Infringement Claims

All content on this website, including logos, designs, text, graphics, photography, and digital assets, is the proprietary property of Xylem Wrx or third parties and is protected by United States copyright and trademark law. If you believe in good faith that content on this site infringes your intellectual property rights, send a written notice to xylemwrx@gmail.com including your signature, a description of the work you claim is infringed and its location on the site, your name, email, address, and phone number, and a statement that you have a good faith belief the use is not authorized. We will not process incomplete notices, and you may be held liable for damages, including costs and attorneys' fees, for a bad faith or misrepresented claim.

11. Limitation of Liability and Disclaimer of Warranties

• As-Is Basis: Our website and all products delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

• Limitation: In no case shall our business, owners, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the service or any products procured using the service.

12. Remedies

Your remedy for a breach of these Terms as it relates to a purchase is to pursue the dispute resolution process described below. This is intended as your sole and exclusive remedy for any breach of these Terms relating to a purchase.

13. Governing Law, Dispute Resolution, Venue, and Class Action Waiver

These Terms are governed by and construed in accordance with the laws of the State of Iowa, United States, without regard to its conflict of law principles. Any controversy or claim arising out of or relating to these Terms, including their interpretation or breach, shall be resolved in a court of competent jurisdiction in Dubuque County, Iowa. You and Xylem Wrx agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class or representative action. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right, and if any provision is held invalid or unenforceable, the remaining provisions will remain in effect.

14. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Contact Information

If you have any questions about these Terms of Service, please contact us through the contact channels provided on our website.