Privacy Policy

Effective Date: October 7, 2026

Xylem Wrx ("we," "our," or "us") is dedicated to serving our customers and contacts with the highest level of integrity. This Privacy Policy outlines how we manage and safeguard personal information collected through our website, xylemwrx.com.

We do not use automated tracking cookies or consent management platforms on this site.

1. Information We Collect

We collect personal information in two ways:

Contact form. Information you intentionally and manually enter into our website's contact form, which may include your first and last name, email address, phone number, and any additional details or messages you choose to provide in your inquiry.

Orders and checkout. When you place an order, our payment processor, Square, collects the information needed to complete your purchase and ship your order, including your name, shipping address, email, and payment details. We do not store your payment card information ourselves; Square handles and secures that directly under its own privacy practices.

2. How We Use Your Information

The personal information you provide is used strictly to conduct our necessary business operations and deliver the services you request. Specifically, we use your data to:

• Answer your inquiries and provide customer support.

• Discuss potential handmade and custom wood craft orders.

• Authenticate your identity regarding your requests.

• Process and fulfill orders placed through the site, including shipping your purchase and sending order confirmations.

We will never sell, rent, or lease your personal information to third parties.

3. Data Storage and Protection

Your privacy is our priority. We take appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

• Storage Location: All information is securely stored on servers located within the United States.

• Access Control: Access to your submitted information is strictly limited to authorized personnel who have a legitimate business need to respond to your request.

• Retention: We keep contact form and order information only as long as needed to respond to your inquiry, fulfill and support your order, and meet our own recordkeeping and tax obligations.

• No method of transmission over the internet is completely secure, and while we take reasonable steps to protect your information, we cannot guarantee absolute security.

4. Third-Party Service Providers

We work with a small number of outside providers to run this site, and we do not share your data with them for marketing purposes. These currently include Square, for payment processing and order fulfillment, and Netlify, for website hosting and for handling contact form submissions through Netlify Forms. Each handles data under its own privacy practices.

5. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

6. User Rights (GDPR and Privacy Compliance)

Xylem Wrx recognizes and respects your rights regarding your personal information. Even though we only collect basic contact form and order information, you retain the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete information.

• Right to Erasure ("Right to be Forgotten"): You can request that we delete your contact information from our records at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will reflect the most recent revision. Continued use of the site after changes means you accept the updated policy.

8. Contact Information

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us directly:

• Company Name: Xylem Wrx

• Email: xylemwrx@gmail.com

• Phone: +1 (563) 513-7827

• Location: Iowa, USA