Return and Refund Policy

Last Updated: October 7, 2026

Thank you for shopping at Xylem Wrx. We take great pride in our handmade wood crafts. Because wood is a natural material with unique variations, and because many of our items are custom made, we handle returns and refunds according to the specific guidelines outlined below.

1. Return Window and Eligibility

• Standard Items: For non-custom items, you have 30 days from the date of delivery to request a return.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Exclusions: Custom orders, personalized engravings, or modified items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

2. Damages and Issues (Transit Damage)

Wood is durable but can be damaged during shipping.

• Please inspect your order immediately upon receipt.

• If your item arrives damaged, warped, or defective, contact us within 48 hours of delivery at xylemwrx@gmail.com or through the website's contact form.

• Please include your order number and photographs of both the damaged item and the shipping box. We will arrange for a replacement or a full refund for verified transit damage.

3. Natural Variations

As stated in our Terms of Service, natural variations in wood grain, color, knots, and minor textures are inherent to handmade wood crafts. These unique characteristics are not considered manufacturing defects and do not qualify for a damaged item free return.

4. Return Shipping Costs

• Customer Responsibility: For standard returns (buyer's remorse, changed mind), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

• Prepaid Labels: If the return is due to our error (wrong item sent) or verified transit damage, we will provide a prepaid shipping label.

• Recommendations: We highly recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item.

5. Refunds and Processing

Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved or rejected. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days, depending on your card issuer's policies.

Contact Us

• Email: xylemwrx@gmail.com

• Website: xylemwrx.com